- Hannes Kleist, Co-Founder and General Manager, Stanwood
Stanwood is a mobile app development agency focussing on media, health and automotive industries. The company is based in Berlin, and its team of 40 designers, developers and product managers operate remotely from all over Europe. Their first app, ON AIR, is a TV guide app that aired in 2009 and still has 1 million active users today. Since then, they have developed over 60 native iOS and Android apps for customers like ProSiebenSat.1, Condé Nast, Bertelsmann, FUNKE MEDIENGRUPPE, Jaguar & Land Rover, etc. In 2015, the FUNKE MEDIENGRUPPE, Germany's third-largest magazine and newspaper publisher, acquired 33 percent of Stanwood. Since 2017, Stanwood is a 100 percent subsidiary of FUNKE MEDIENGRUPPE and acts as their mobile task force in order to grow the group’s mobile business.
TestFairy is a mobile testing platform that enables teams to find, report and solve complex problems with their mobile apps, all from one dashboard. The platform includes an enterprise app-distribution solution for iOS and Android apps, and provides an SDK that collects valuable information such as videos showing user behavior, app logs and crash reports. This information is collected and presented in an organized way, in a single, easy-to-use dashboard helping teams to quickly reproduce and understand problems, allowing for accurate and timely bug fixes.
First, as a company comprised of people working remotely, Stanwood’s biggest challenge is to coordinate between all employees and make sure everybody is up to date on all ongoing work in their projects. The volume of the work is a challenge in itself: about 60 apps, each in both iOS and Android versions, so around 120 in total. Stanwood needed a smart and efficient way to handle distribution, make sure their testers are all using the latest builds, and finally managing all the feedback posted by clients and testers.This brings up another challenge Stanwood faces regularly: reproducing real clients’ bugs, which sometimes span across suites of products in varying usage environments. These situations require efficient follow up on client feedback, reliable reproduction and quick resolution of bugs.
Stanwood employees use multiple collaborational platforms and tools to work in sync on their projects and bridge the gap between their numerous locations and varying work hours.With a range of tools from Github to Bitrise and JIRA, Stanwood was looking for a solution that could streamline the development and testing process, while providing a convenient solution for Beta distribution and feedback collection.
TestFairy’s platform fit right in, with everything Stanwood was looking for:
These tools were just the start of it. By adding the TestFairy SDK, Stanwood was now using TestFairy to record videos and data from each and every testing session of their many app builds. This automatically provided them with great insight into how users use their app and what happens when something goes wrong. All this information is conveniently arranged in a user friendly dashboard that is useful and intuitive to employees across the company workflow: product managers, developers, QA managers, and even higher management levels. This allows developers to spend less time on reproducing bugs, and more time on solving them. Within the dashboard, TestFairy’s session overview helps the team focus on what matters, for instance:
Hannes, the Co-Founder and General Manager of Stanwood, told us how TestFairy helped them solve an extra-problematic bug: “We had a bug on a suite of products that uses one code base for ten different clients. We had the same bug reported to us by several of those clients but we couldn’t reproduce it because the steps to reproduce it were just too much, even when the clients explained exactly what they did. Three of our engineers already spent a week working on it and still no progress. Then TestFairy came along. We added the TestFairy SDK and found the relevant tip for figuring out the bug in just five minutes: I had a device that experienced that bug, so all I had to do was shake the device to bring the session up in TestFairy and find out the one piece of information we needed to figure out the issue”.
Hannes remarks that what really matters for him in TestFairy’s service is their responsiveness. As TestFairy is a success-critical tool for Stanwood, and is central in their daily workflow, it is instrumental to have fast response times and engineers ready to look into an issue right away when you need it. While other companies may charge you heavily to provide you with high quality support service, TestFairy is very quick to respond to any issue, ready on chat right from the system dashboard, even if the issue doesn’t necessarily turn out to be in the system itself.
TestFairy fits into Stanwood’s workflow like a glove: integrating between the various tools the team uses and arranging vast amounts of collected data from many apps in a single, easy to use platform that is friendly to both developers, QA and product managers. When feedback is submitted, it’s already an issue in JIRA complete with comprehensive data and a video that makes the situation crystal clear. Reproducing and resolving bugs is made that much easier, saving time and helping Stanwood ship out better products, faster.And when you need someone to talk to, TestFairy’s team is ready and happy to help out, only a short chart away.