Remote Support

TestFairy's Remote Support allows mobile teams to see and understand how customers use their mobile apps in production. The service provides support teams with a highly secure platform that allows them to provide better service, faster response time, and quickly escalate support tickets to R&D.

Remote Support
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The Use-Case

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1.

User contacts Support

2.

Support responds to User, asking to start Remote Support

3.

User sees a disclaimer, provides explicit consent and allows Remote Support to start

4.

Support can see the user’s experience and can suggest a solution or escalate to R&D in one click

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Implementation

01

Add a button to your help menu (e.g. “Report a bug”) that will call the method:

TestFairy.showFeedbackForm(APP_TOKEN);
02

On click, the user will see the feedback form:

The user will be able to add text to the feedback, attach a screenshot, and even attach a video recording of the screen.
The user will be able to add text to the feedback, attach a screenshot, and even attach a video recording of the screen. TestFairy
03

On “Take a screenshot”, the user will be able to navigate through the app, choose where to take a screenshot and upon taking the screenshot, they will be able to sketch over the screenshot that will be added.

04

On “Take a screen recording”, the user will see a disclaimer

Disclaimer text is customizable

During recording, users see a visual indication that a recording is now taking place.

Users are able to stop the recording at any time.

Developer can limit the recording time to 1 minute (recommended).

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Cloud Architecture
That Fits Your Enterprise

Build

Your App

Upload

To TestFairy

DISTRIBUTE

App to Users

perform

Testing

Collect

User Feedback

Collect

Crash Reports

Post issues

Automatically
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